Exchange and Returns Policy
We work against high standards with regards to the quality of our products and customer service. We always aim to keep the customer happy! If for any reason you wish to exchange/return your order, we are happy to do so subject to availability. In order to avoid exchanging orders we would advise you to check our sizes carefully using our size chart or drop us an email if you are still unsure.
Due to hygiene reasons we are unable to refund any item under our hijabs or under scarf collection.
Returns will be subject to a 20% re-stocking charge of the value and buyer pays for return shipping costs using RoyalMail signed for.
Back-ordered items can only be cancelled within 48 hours of purchase, cancellations after that will incur in a 20% re-stocking charge of the value of the item.
In the rare instance that the item is received faulty, we require clear images to be sent by email within 48 hours of receipt in order to process a replacement.
Exchanges are allowed only once for a replacement of the same model (different size and colour) subject to availability with an email notification to email@example.com within 3 days of receipt.
In order to be eligible for an exchange, the items MUST be unworn, unwashed, with all tags intact and in its original packaging.
The buyer pays for the return shipping cost. We will not accept any liability for any items lost in transit therefore it would be your responsibility to return the item safely back to us.
If you are returning item(s) to us from outside of the EU, you must complete customs declaration, clearly stating that the package contains ‘RETURNED GOODS’. If your parcel is stopped at UK Customs and a charge levied, we will refuse payment and the package will be returned to the sender. Under no circumstances can we pay customs duty in order to receive back our items.
**Sale items are strictly non-returnable**
Arabesque has the right to refuse the exchange or refund of purchases if any of the above procedures have not been followed.